RETURN POLICY
    
Custom Cards
Due to the nature of custom cards, we do not accept returns or exchanges. We send you a picture of the sketch before finalizing the product which gives you an opportunity to make any changes you wish. We also will send you a photo of the final product before shipping it out to you.
   
We do not accept cancellations once the sketches have already begun.
 
Other Products
We do not accept refunds on orders. We will accept exchanges or store credit on your purchase within 14 days of delivery however, the product must be shipped back to us before an exchange can be made.
 
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
  
SHIPPING POLICY
  
Custom Card Processing & Shipping time
Each card takes at least 5 business days to create and complete (+ shipping time), as long as the buyer responds to confirmation of the sketch and final product within 24 hours.
 
Shipping within Canada: 3-5 business days
Shipping to USA: 4-6 business days
   
Other Products Shipping Time
Our products are printed to order. The estimated shipping times are the following:
  
T-shirts: 7-17 business days
Others: 7-15 business days
  
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
  
If you ever need assistance, please feel free to contact us at hello@kokocards.ca and we will do our best to help!