Return & Shipping Policy
International: 4 weeks
Due to the nature of custom cards, we do not accept returns or exchanges. We send you a picture of the sketch before finalizing the product which gives you an opportunity to make any changes you wish. We also will send you a photo of the final product before shipping it out to you.
We do not accept cancellations once the sketches have already begun.
We do not accept refunds on orders. We will accept exchanges or store credit on your purchase within 14 days of delivery however, the product must be shipped back to us before an exchange can be made.
If you need assistance, email firstname.lastname@example.org
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Custom Card Processing & Shipping time
Within Canada: 3 weeks
International: 4-6 weeks
If you need a rush order, please email email@example.com.
Regular Cards Shipping Time
Our products are printed to order.
Within Canada: 5-7 days
US: 7-14 days
International: 14-30 days
Cards are sent via letter mail and are unlikely to incur customs and import taxes. However if they do occur, buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
If you ever need assistance, please feel free to contact us at firstname.lastname@example.org and we will do our best to help!